Course Description:

When patients establish their care with you, they entrust you with their dental health and expect a level of competency and professionalism that is worthy of that trust. A patient will have more confidence in a provider who has the ability to communicate with care and compassion. This course examines actual TDIC cases and Advice Line calls to highlight dentistry-focused risk management strategies to reduce the potential for complaints, claims or lawsuits. Understand the importance of properly maintaining thorough health history forms, obtaining and documenting appropriate consent and in-office dispensing of products. And, learn how to apply critical communication skills when untoward and unexpected events, injuries or serious complications occur.

Learning Outcomes:

After completion of this course, you will be able to:

1. Conduct more effective informed consent discussions with the patient and the patient’s representative or legal guardian.
2. Establish protocols to review the patient’s medical history and implement controls for dispensing products to ensure patient safety.
3. Enhance communication skills, using a prompt and transparent approach, to increase the potential for optimal treatment outcomes and reduce the likelihood of untoward results.