Office Manager

We are seeking a friendly, organized, and professional Dental Practice Manager to join our growing dental team. The ideal candidate will play a key role in creating a welcoming environment for patients while efficiently managing front office responsibilities.

Key Responsibilities:

• Oversee and manage the day-to-day operations of the dental practice, ensuring the office runs efficiently, professionally, and in accordance with practice policies and goals.
• Lead, supervise, and support front-office and clinical support staff, including scheduling, delegation of responsibilities, performance expectations, training, attendance, and accountability.
• Oversee patient scheduling and practice flow to maximize provider productivity, maintain appropriate staffing, and ensure an excellent patient experience.
• Manage front-office operations, including patient check-in/check-out, phone systems, treatment coordination, insurance verification, billing processes, collections, and payment arrangements.
• Monitor insurance claims, accounts receivable, outstanding balances, and other key administrative and financial workflows to ensure timely follow-up and accurate processing.
• Ensure patient records, documentation, forms, and administrative systems are complete, accurate, organized, and maintained appropriately.
• Oversee patient communication and customer service, including resolving patient concerns and addressing escalated issues professionally and promptly.
• Manage employee schedules, timekeeping, time-off requests, coverage, and daily staffing needs.
• Coordinate with doctors and ownership regarding practice performance, staffing needs, operational concerns, and opportunities for improvement.
• Implement and maintain office policies, systems, workflows, and standard operating procedures, ensuring consistent compliance by the team.
• Help ensure compliance with applicable OSHA, HIPAA, infection-control, safety, licensing, and other dental practice requirements.
• Track key practice metrics, identify operational problems, and take initiative to develop and implement solutions.
• Conduct and/or coordinate team meetings, daily huddles, employee training, and communication between the front office, clinical team, providers, and ownership.
• Maintain a positive, organized, accountable, and team-oriented work environment while supporting the continued growth of the practice.

Qualifications:

• Previous experience as a receptionist, preferably in a dental or medical office
• Strong communication and organizational skills
• Proficiency with scheduling software and basic computer skills
• Ability to multitask and work efficiently in a fast-paced environment
• Positive attitude and team-oriented mindset

Required:

• Dental office experience
• Experience with dental practice management software
• Knowledge of insurance verification and billing processes

Benefits:

• Competitive pay based on experience
• Opportunities for growth within the practice
• Supportive and collaborative work environment

If you’re passionate about providing excellent patient care and want to be part of a dynamic team, we’d love to hear from you!

Qualified candidates only, please.

Job Type: Full-time